FAQ

Frequently Asked Questions (FAQ)

How can I contact ZeeWear?

You can reach our customer support through the following channels:

📞 Phone: +92 341 8662111
📱 WhatsApp: +92 371 2366211
📧 Email: customersupport@zeewear.pk

Our support team is happy to assist you with orders, payments, deliveries, exchanges, and general inquiries.

Can I place an order as a guest?

Yes. You can place your order without creating an account. However, creating a ZeeWear account allows you to:

Track your orders easily.
Save your shipping address.
View your order history.
Enjoy a faster checkout experience.

What if I forget my password?

Simply click "Forgot Password" on the login page and enter your registered email address. You will receive a password reset link to create a new password.

Why does it say "Email Already Registered"?

This means an account already exists with the email address you entered.

Please sign in using your registered email and password. If you've forgotten your password, click "Forgot Password" to reset it.

Why does it say "Phone Number Already Registered"?

This means your phone number is already linked to an existing ZeeWear account.

Please log in using your registered email address and password. If needed, reset your password using the "Forgot Password" option.

What should I do if my payment fails?

If your payment is unsuccessful, please contact our support team with your order details.

📧 Email: zeewearofficial0@gmail.com

📱 WhatsApp: +92 371 2366211

Our team will assist you as quickly as possible.

What is ZeeWear's dispatch time?

Our standard dispatch time is 3–5 working days.

For new arrivals, premium collections, or during major sale events, dispatch may take 5–7 working days. Updated dispatch timelines are always available on our website.

What is the difference between Dispatch and Delivery?

Dispatch is the time required for ZeeWear to prepare, pack, and hand over your order to the courier.

Delivery is the time taken by the courier to deliver your parcel after it has been dispatched.

Courier delays due to weather, public holidays, or operational issues may occasionally affect delivery timelines.

Which courier service does ZeeWear use?

For deliveries within Pakistan, ZeeWear partners with trusted courier companies such as Leopard Courier, TCS, M&P, Trax, and Call Courier, depending on your location.

For international orders, we use reliable international courier services such as DHL Express or equivalent carriers.

Does ZeeWear offer Exchange or Return?

Yes.

We offer a 7-Day Exchange Policy for eligible items. Products must be unused, unwashed, and returned in their original condition with tags and packaging.

Please visit our Exchange & Refund Policy page for complete terms and conditions.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via SMS, WhatsApp, or Email. You can use this tracking number to monitor your shipment through the courier's tracking system.

Do you offer Cash on Delivery (COD)?

Yes.

ZeeWear offers Cash on Delivery (COD) across Pakistan on eligible orders. Some promotional offers or high-value orders may require partial advance payment.

Do you deliver internationally?

Yes.

We ship to selected countries worldwide. International delivery times generally range between 5–10 working days after dispatch, depending on the destination country and customs clearance.