Exchange & Return Policy

Exchange, Return & Cancellation Policy

Exchange & Return Policy

1. No Return & No Exchange Policy

All ZeeWear clothing and accessories are made with great care. We maintain a strict No Return & No Exchange Policy unless the item received is defective, damaged, or incorrect.

2. Defective or Incorrect Items

Items once purchased cannot be returned or exchanged unless they are found to have a manufacturing defect or an incorrect item has been delivered.

An exchange, return, or refund will only be processed if:

The product received is defective, damaged, or incorrect.
The issue cannot be repaired or resolved.
The product is unused, unwashed, unworn, and returned in its original condition with all tags and packaging intact.

For orders within Pakistan, customers must send the parcel to the address provided by ZeeWear at their own shipping expense.

3. Quality Inspection

ZeeWear will process any exchange, return, or refund request only after receiving the returned parcel and inspecting it through our Quality Control Team.

Any complaint must be reported within 7 days of receiving the order. Claims submitted after this period may not be accepted.

4. Alteration Policy

ZeeWear offers free alteration if there is a stitching or manufacturing issue caused by our production team. Customers requesting alterations due to personal size adjustments may also contact our support team.

The customer is responsible for sending the parcel to the ZeeWear address.

5. International Orders

All international orders are shipped through DHL Express or other trusted courier partners.

Due to international shipping limitations, exchanges and returns are generally not available for international orders.

However, if an item is found to be defective, damaged, incorrect, or missing, ZeeWear may provide compensation in the following manner:

Full refund for any missing item.
Full refund if the product has a non-repairable manufacturing defect.
Partial refund or compensation for minor issues such as missing lace, tassels, loose threads, or stitching defects that can be repaired.
Store credit or replacement where applicable.

6. Customs Duties & Taxes

International customers are responsible for paying all customs duties, import taxes, VAT, or other charges required by their destination country.

ZeeWear is not responsible for parcels delayed, returned, or abandoned due to unpaid customs charges.

7. International Refunds

International customers are generally not required to return defective items before a refund or compensation request is processed. ZeeWear may request clear photographs or videos for verification.

Order Cancellation Policy

1. Order Cancellation

Orders may be cancelled at any time before they have been processed or dispatched.

Once an order has been processed, ZeeWear reserves the right to decline cancellation requests.

2. Cancellation by ZeeWear

ZeeWear reserves the right to cancel any order due to:

Product unavailability.
Pricing errors.
Payment verification issues.
Technical errors.
Suspected fraudulent activity.
Any unforeseen operational circumstances.

If payment has already been received, the customer will be issued either:

A full refund, or
Store credit.

3. Refund Method

Approved refunds will be processed using the same payment method used during the original purchase whenever possible.

4. Undeliverable Parcels

If a parcel cannot be delivered due to customer-related reasons, including but not limited to:

Incorrect shipping address.
Incorrect contact information.
Failure to respond to the courier.
Refusal to accept the parcel.
Failure to collect the shipment.

and the parcel remains undeliverable after repeated delivery attempts, ZeeWear reserves the right to cancel the order. Refunds or compensation in such cases will be handled according to our company policy.